Return and Exchange Policy
We want you to love your new hardware, but if you need to return the hardware for any reason, we offer a 30-day return policy on eligible items. Please note that delivery costs are non-refundable, and you may be responsible for return shipping costs depending on the reason for your return.
- A 15% restocking fee will be charged on all returns.
- Due to variations in screen settings, lighting, and device displays, the colors shown on your screen may not accurately represent the true color of our hardware.
- We recommend ordering samples before placing a larger order to help minimize returns due to hardware finish or size expectations.
Inspect Your Order
Please inspect your items immediately upon delivery. If you find any damaged, incomplete, or incorrect shipments, notify us right away, and we will correct the issue or provide a full refund. A receipt is required for all returns and exchanges.
To receive a full refund, items must be in their original packaging and condition, including all installation hardware and the original receipt. Shipping and handling fees are non-refundable. We will provide return shipping labels for defective products or shipping errors.
Returns and exchanges are limited to the original purchaser. Prior purchases are not eligible for price adjustments.
Non-Returnable Items:
- Gift Cards
- Any item with an unlacquered brass finish that has been handled or removed from its packaging.
- All custom or made-to-order items, including lighting, furniture, door sets, shower sets, and plumbing.
- Items damaged through normal wear and tear.
- Items damaged through abuse.
- Items shipped directly from vendors.
Shipping costs
Delivery fees are non-refundable.
If the items being returned were part of an order that qualified for free shipping, the cost of shipping will be deducted from your refund. This is usually about 10% of the product cost.
If your item is damaged or defective and you are requesting a replacement, we will cover the return shipping costs. If the item is being returned or exchanged for any other reason, the customer will be responsible for all shipping costs.
Contact Us
Start a Return
Please read our return policy above before starting a return. The link below will direct you to your customer account. Find the relevant order and select ‘Return request.’